Guidelines

The global market for service request management solutions is anticipated to rise at a considerable rate during the forecast period 2021 to 2027. Some key reasons why effective service request management is business-critical include:

• Maintaining business productivity and efficiency at all times
• Ensuring minimum downtime and business interruption
• Alleviating day-to-day workload on IT teams
• Reducing impacts or risks of having malfunctioning or inadequate services and processes
• Improving service delivery and ensuring customer satisfaction